Shipping policy

Shipping Policy

Thank you for shopping at Glimmer and Grace Boutique! Please review the following information about how we process and ship your order.

Order Processing Time
All orders are processed within 3–5 business days (Monday–Friday, excluding holidays) after payment confirmation. Because many of our mugs are made to order, processing may occasionally take longer during high-volume periods (holidays, sales events) — we'll notify you if there's a significant delay.

Shipping Rates & Delivery Times
Shipping charges for your order are calculated and displayed at checkout based on your location and chosen shipping method. Estimated delivery time depends on the shipping method selected and begins once your order has shipped (not on the order date).

Free Shipping
Select items on our site qualify for free shipping — look for the free shipping label on eligible product pages, or the discount will apply automatically at checkout for qualifying orders.

Shipping Destinations
We currently ship only within the United States. We're unable to ship to addresses outside the U.S. at this time.

Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking details to update after you receive this email.

Damaged or Lost Items
Mugs can occasionally break in transit. If your order arrives damaged, please contact us within 10 days of delivery with a photo of the item and packaging, and we'll make it right. See our Refund Policy for more details.

Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but we're happy to help however we can if this happens.

Questions
If you have questions about your shipment, please reach out via our Contact page.